Statement Regarding Office Visits During the
COVID-19 Outbreak

Considering the ongoing COVID-19 pandemic, we are taking measures to be able to continue the care of our patients in an efficient manner.  We are going to start performing video visits and they will be covered by insurance like a regular office visit (including new patients).  We are going to use our clinic’s integrated portal called Healow.  It essentially provides appropriate video and audio link-up so that we can complete a visit without being in-person.  Your health and safety are very important to us, so we need to take the necessary steps to ensure this.  In addition, we want to make sure your health care needs are always met, regardless of the circumstances. 

If you have an upcoming appointment, you will be called to convert this to a telehealth visit.  This will require you to download the Healow app, which is available on all platforms (iPhone/iPad, Android) and can also be accessed via a web browser on any desktop computer (Windows or Mac).  Your device will need a camera and microphone so the video and audio can be utilized by the platform.  It is a simple process, and the office staff can walk you through it, if needed.  We will also continue to use the Healow portal for messages.  It is an effective way of communicating with us, so I encourage ALL of our patients to download the app ASAP at https://healow.com/app.html or visit https://healow.com to set it up.

We understand that some of you may be uncomfortable with technology or may not have the access.  Please enlist a family member or friend to help you setup this application and/or get appropriate devices, if necessary. Now is a time to be as resourceful as possible, as we want to keep patients and healthcare staff safe. 

If you are already enabled on our portal, you can always message us there for questions and concerns regarding your health.  This will likely be the most effective way to communicate with us, as we will likely be experiencing high call volumes in the weeks to come.  If you are not currently enabled to use the Healow app, please call us so we can enable you. 

We want to thank you in advance for understanding the necessity to change the way we operate for the time being. Please stay safe! 

In Good Health,

The Cascade Endocrinology Team

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